Help

HELP

For any questions or concerns, please contact us at info@visionmixer.tv. We have customer service reps available in each major time zone.
TO CHANGE YOUR PASSWORD OR ACCOUNT INFORMATION:   CLICK HERE
IF YOU HAVE FORGOTTEN YOUR PASSWORD:   CLICK HERE
TO LOG-OUT OF YOUR ACCOUNT:   CLICK HERE

F.A.Q.s

Q: I have made my payment, why can’t I log into the website? I don’t have a username.

A: Please log into your email and look for an email from VisonMixer TV entitled “Complete your registration.” Follow the email instructions to complete the registration process.

Q: I didn’t receive a registration email.

A: if you haven’t received an email after payment was made, please check your spam folder. If you still haven’t received an email, please reach out to info@visionmixer.tv

Q. Can I log in to my account on my computer and mobile devices simultaneously?  Only one person can be logged into the account at a time. You have a limit of 3 devices per purchase.

Q. How long will my account be valid?  Archives will be accessible until June 1, 2017

Q. Will the videos and photos be accessible after the events?   Yes, all archives will be available until June 1, 2017

Q. Is it possible to download a copy of a video or album for my own archives?  At this time it is not possible, but you can email us a request and we will see how we can help.  info@visionmixer.tv

Contact Us

We want to answer your questions and help you have a great rest of the week for Worlds 2017!  We still have many exciting moments to share with you and can’t wait to see you online!  As with most of the Irish Dance world, we do this for the love of the event, the story we can share with people about Irish Dance, and most of all, the love for the people involved.

Thanks for your support!

The VisionMixer Team
e: info@visionmixer.tv

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